Help Center

New Account Setup

Welcome to the Masterlinq new account setup guide. Once you have created your login and shop profile, please follow the outlined steps to...

Shopify Custom App Setup

A quick guide on installing Masterlinq as a custom Shopify app.

Account Settings: Lightspeed

In the Lightspeed settings tab, you can match your Lightspeed locations to the associated Shopify location. Priority will determine where...

Account Settings: Shopify

Below is a description of the available options on your shopify settings page and what they will do for your feed. Catalog Inclusion Mode...

Account Settings: HLC

In your HLC settings, you simply just need to enter your API Token (provided by HLC) and select your order processing method. Please...

Account Settings: Inventory

On the Inventory settings page, you can toggle on/off specific suppliers. By removing a supplier, items from this supplier will be...

Account Settings: QBP

QBP Settings are critical to ensuring your Masterlinq app runs with the proper permissions needed. Follow the guide below to know what is...

Account Settings: Fulfillment Settings

If you need to change your fulfillment model, you can do so on the "Fulfillment Settings" tab on your account settings. Select from the...

How do I remove an item from my Shopify feed?

Please follow the steps below to remove a single sku from your product feed. Option A Step 1: Navigate to Masterlinq Products Step 2....

Support: What items are charged a fee?

For accounts that use the processing fee model, any item not matched to your POS system account and allocated to your retail store at the...

How To: Setup Lightspeed POS settings

After you have connected your Lightspeed account within Masterlinq, you will have several settings to configure to ensure order...

How To: Enable/Disable Supplier Feeds

There may come a time when you need to enable or disable supplier feeds through the Masterlinq Admin. Please follow the steps below to...