Platform Terms of Service

1. Definitions

For the purposes of these Terms:

• "Platform" means the Masterlinq e-commerce platform, including storefronts, admin portals, fulfillment systems, and APIs.
• "Services" means all services provided through the Platform, including e-commerce hosting, order management, fulfillment, inventory synchronization, and marketing tools.
• "Retailer" means a business that uses the Platform to sell products to customers.
• "Supplier" means a distribution partner that provides product data, inventory, and fulfillment services through the Platform.
• "Customer" means an end user who purchases products through a Retailer's storefront.
• "Content" means all text, images, product data, and other materials uploaded to or displayed on the Platform.
• "Storefront" means a Retailer's customer-facing e-commerce website powered by the Platform.

2. Account Terms

To access the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access to your account

You may invite additional users to your account with defined roles and permissions. You are responsible for all actions taken by users you authorize. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Service Description

The Platform provides:

• Multi-tenant e-commerce storefronts with customizable themes
• Order management and processing
• Inventory synchronization with suppliers (QBP, HLC, BTI, JBI, and others)
• Fulfillment services including drop shipping and warehouse fulfillment
• Integration with third-party platforms (Shopify, Lightspeed)
• Marketing and email tools
• Analytics and reporting
• Payment processing through Stripe

We may modify, suspend, or discontinue any part of the Services at any time with reasonable notice. We will provide at least 30 days notice for material changes that affect your use of the Platform.

4. Fees and Payment

Your use of the Platform is subject to the fees outlined in your subscription agreement. You agree to:

• Pay all applicable subscription fees, transaction fees, and fulfillment charges
• Provide valid payment information and authorize recurring charges
• Pay invoices within the terms specified (typically Net 30)
• Accept responsibility for any taxes applicable to your use of the Services

Payment processing is handled by Stripe. By using our payment features, you also agree to Stripe's Terms of Service. We may change our fees with 30 days written notice. Continued use of the Platform after fee changes constitutes acceptance.

5. User Responsibilities

As a user of the Platform, you are responsible for:

• Complying with all applicable federal, state, and local laws
• Ensuring product listings are accurate, complete, and not misleading
• Providing customer service and support to your customers
• Collecting and remitting applicable sales taxes
• Maintaining accurate business records
• Complying with all supplier authorization requirements
• Honoring warranties and return policies you offer to customers

6. Acceptable Use

You agree not to use the Platform in any way that violates our Acceptable Use Policy. Prohibited activities include but are not limited to:

• Selling counterfeit, stolen, or illegally obtained products
• Misrepresenting products, pricing, or availability
• Engaging in fraudulent transactions or chargebacks
• Violating intellectual property rights of third parties
• Transmitting malware, viruses, or malicious code
• Attempting to gain unauthorized access to Platform systems
• Interfering with the operation or security of the Platform
• Using the Platform for any unlawful purpose

7. Third-Party Integrations

The Platform integrates with various third-party services. Your use of these integrations is subject to their respective terms:

• Stripe - Payment processing
• ShipEngine / ShipStation - Shipping and fulfillment
• BikeFlights - Bicycle shipping
• Shopify - E-commerce platform integration
• Lightspeed - Point of sale integration
• Mailgun - Email delivery

We are not responsible for the availability, accuracy, or reliability of third-party services. You must independently agree to and comply with the terms of any third-party services you use through the Platform.

8. Intellectual Property

All Platform content, software, trademarks, and intellectual property are owned by Masterlinq or its licensors. You retain ownership of Content you upload to the Platform, but grant us a non-exclusive license to use, display, and distribute that Content as necessary to provide the Services.

You agree not to:

• Copy, modify, or distribute Platform software or content
• Reverse engineer or decompile any Platform technology
• Use Masterlinq trademarks without written permission
• Remove or alter any copyright or trademark notices

9. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

We maintain PCI DSS compliance for payment card data. Customer data is retained according to our data retention policies and may be exported upon account termination.

10. Limitation of Liability

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, MASTERLINQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL MASTERLINQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Masterlinq and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any third-party rights
• Content you upload or transmit through the Platform
• Your products or services sold through the Platform

12. Confidentiality

Each party agrees to maintain the confidentiality of any non-public information received from the other party. Confidential information includes business data, customer information, pricing, and technical specifications. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

13. Term and Termination

These Terms remain in effect until terminated. Either party may terminate with 30 days written notice. We may terminate immediately for material breach of these Terms.

Upon termination:

• Your access to the Platform will be disabled
• You may request export of your data within 30 days
• Outstanding fees become immediately due
• Provisions regarding intellectual property, liability, and confidentiality survive termination

14. Dispute Resolution

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in King County, Washington.

Before initiating legal action, you agree to attempt resolution through good-faith negotiation. You may contact us at support@masterlinq.io to discuss any concerns.

15. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Masterlinq.

Severability: If any provision is found unenforceable, the remaining provisions remain in effect.

Waiver: Failure to enforce any right does not waive that right.

Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

Modifications: We may update these Terms from time to time. Material changes will be communicated with at least 30 days notice. Continued use constitutes acceptance.

Contact: For questions about these Terms, contact us at support@masterlinq.io.