1. Definitions
These Supplier Terms supplement our Platform Terms of Service and govern your use of Masterlinq as a Supplier. Capitalized terms not defined here have the meanings given in the Platform Terms of Service.
- "Supplier" means a product manufacturer, distributor, or wholesaler that has registered to sell products through the Masterlinq platform
- "Product Catalog" means the collection of products you make available to Retailers through Masterlinq
- "Retailer" means a bicycle retail business operating a Storefront on Masterlinq
- "Dropship" means the fulfillment model where you ship products directly to Customers on behalf of Retailers
- "Wholesale Price" means the price you charge Retailers for products
2. Supplier Account
To use Masterlinq as a Supplier, you must apply for approval and provide accurate business information:
- Legal business name and entity type
- Business address and contact information
- Tax identification number (EIN or equivalent)
- Product category and brand information
- Bank account information for receiving payments
- Proof of authorization to sell listed brands (if applicable)
Masterlinq reviews all Supplier applications. We may request additional documentation to verify your business, product authenticity, or brand authorization. Approval is at our sole discretion.
You represent and warrant that you have all necessary rights, licenses, and authorizations to sell the products in your catalog.
3. Product Catalog
You are responsible for creating and maintaining your Product Catalog:
- Product names, descriptions, and specifications
- High-quality product images
- SKUs and UPC/EAN codes
- Wholesale pricing and suggested retail prices
- Product dimensions and weights for shipping calculations
- Category and attribute classifications
All product information must be accurate, complete, and comply with applicable laws. You must promptly update your catalog when product information changes.
You grant Masterlinq and Retailers a license to display your product content on Storefronts and in marketing materials. You retain ownership of your product content.
4. Inventory Management
Accurate inventory is critical for the platform to function properly:
- You must maintain real-time inventory levels in the Masterlinq system
- Inventory can be managed manually, via CSV upload, or through API integration
- You must promptly update inventory when stock changes
- Products with zero inventory are automatically hidden from Retailer Storefronts
If you accept an order for a product that is out of stock, you are responsible for:
- Notifying the Retailer immediately
- Providing an estimated restock date or canceling the order
- Covering any costs associated with the inventory discrepancy
Repeated inventory discrepancies may result in account suspension or termination.
5. Order Fulfillment
When Retailers sell your products, you are responsible for fulfillment:
- Orders are transmitted to you automatically via dashboard, email, or API
- You must confirm or reject orders within 24 hours
- Confirmed orders must be shipped within your stated lead time
- Tracking information must be uploaded to the Masterlinq system
- Products must be shipped in neutral or Retailer-branded packaging (no Supplier branding visible to Customers)
Fulfillment Standards:
- On-time shipment rate: minimum 95%
- Order accuracy rate: minimum 99%
- Defect rate: maximum 1%
- Response time to Retailer inquiries: within 24 business hours
Failure to meet these standards may result in reduced visibility, account restrictions, or termination.
6. Shipping and Logistics
Masterlinq integrates with shipping carriers to streamline logistics:
- ShipEngine integration for rate shopping and label generation
- BikeFlights integration for bicycle-specific shipping
- Support for your own carrier accounts
- Automated tracking updates to Retailers and Customers
Shipping Requirements:
- Configure accurate shipping origins and methods
- Provide accurate package dimensions and weights
- Use appropriate packaging to prevent damage
- Include packing slips with Retailer branding (provided by Masterlinq)
- No Supplier marketing materials in packages unless approved by Retailer
You are responsible for shipping costs unless otherwise agreed with Retailers. Shipping charges may be passed through to Customers or absorbed by Retailers depending on their Storefront configuration.
7. Fees and Payment
Payment for Supplier products works as follows:
Pricing:
- You set Wholesale Prices for all products in your catalog
- Retailers set their own retail prices (typically at your suggested retail price or higher)
- Retailers keep the margin between Wholesale and retail price
Platform Fees:
- Masterlinq charges a commission on each sale (percentage of Wholesale Price)
- Commission rates are specified in your Supplier agreement
- Volume discounts may be available for high-volume Suppliers
Payouts:
- Payments are processed after orders are shipped and tracking confirmed
- Standard payout schedule is bi-weekly
- Payouts are deposited to your registered bank account
- Detailed transaction reports available in your dashboard
See our Payment Terms for complete details.
8. Quality Standards
All products sold through Masterlinq must meet quality and compliance standards:
- Products must be new and authentic (no counterfeit, refurbished, or gray market goods)
- Products must comply with applicable safety standards (CPSC, CE, etc.)
- Products must match catalog descriptions and images
- Packaging must be undamaged and professional
- Required certifications must be maintained and provided upon request
Returns and Defects:
- You must accept returns for defective or misdescribed products
- Defective products must be replaced or refunded at your cost
- You may be required to accept returns for other reasons per Retailer policies
- Return shipping costs for defective items are your responsibility
Quality issues may result in product removal, account suspension, or chargebacks for affected orders.
9. Term and Termination
Your Supplier account continues until terminated by either party:
- Either party may terminate with 30 days written notice
- Masterlinq may terminate immediately for material breach
- Material breach includes: counterfeit products, fraud, repeated fulfillment failures, or violation of Acceptable Use Policy
Upon Termination:
- Your products are removed from all Retailer Storefronts
- You must fulfill all pending orders
- Outstanding payments will be processed on the normal schedule
- Pending disputes or chargebacks may delay final payout
- You may request export of your product catalog data
Sections relating to intellectual property, liability, indemnification, and confidentiality survive termination.
10. Contact
For questions about these Supplier Terms or your Supplier account:
- Email: support@masterlinq.io
- Support: support@masterlinq.io
- Legal: support@masterlinq.io
For platform-wide terms and policies, please review our Platform Terms of Service and other documents in our Legal Center.